POSITION PROFILE

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

  JOB DUTIES AND RESPONSIBILITIES Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment. May handle courier services, reception services, switchboard operations, shipping and receiving, delivering and processing of mail. Manages formal contact with the customer daily. Effectively implements and manages RICOH Service Excellence Programs. Operates required equipment/software efficiently to meet service level agreements. Achieves profitability by effectively utilizing company materials and supplies. May maintain daily routine functions, including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required. May interact with contracted vendors, facility management, and occupants. May handle office supply inventory re-ordering. May coordinate conference rooms and manage A/V equipment resources. Maintains positive internal working relationships with all department employees by communicating professionally. Collects and provides data to assigned leadership and customers, including completing monthly reports with support from assigned leadership. Ensures financial responsibilities are met. Performs other duties as assigned.   QUALIFICATIONS (Education, Experience, and Certifications) High school diploma or GED required. 1+ years of experience in a related field (B2B and/or technical). 1+ year of customer-facing work experience required. Demonstrated knowledge and understanding of technology.

 

KNOWLEDGE, SKILLS, AND ABILITIES Tactical thought processing. Ability to present to small groups. Moderate problem-solving skills. Basic customer service skills. Basic technical aptitude. Basic written and verbal communication skills.

 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified and require interpretation, comprehension, and application of complex material, data, and instructions. Prepare, provide, and convey diversified information. Some physical effort required. Work may be sedentary, but does involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, and small parts). Moderate dexterity required. Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).  

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.