Job Title: Site Coordinator

Position Profile

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities Responsible for daily operations of a mail room, copy center, or scanning facility. Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May be responsible for courier services, reception services, switchboard operations, shipping & receiving, and delivering/processing mail. Handle formal customer contact on a daily basis. Implement and manage RICOH Service Excellence Programs effectively. Operate required equipment and software efficiently to achieve service level agreements. Achieve profitability by effectively utilizing company materials and supplies. Maintain daily routine functions, including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed. Interact with contracted vendors, facility management, and occupants. May be responsible for office-supply inventory re-ordering. Coordinate conference room management and A/V equipment resources. Maintain positive working relationships with all department employees and communicate in a professional manner. Collect and provide data to assigned leadership and customers, including completing monthly reports with support from leadership. Ensure financial responsibilities are met. Perform other duties as assigned. Qualifications (Education, Experience, and Certifications)

Typically requires:

High school diploma or GED. 1+ years of experience in a related field (B2B and/or technical). Previous 1+ year of customer-facing work experience. Demonstrated knowledge and understanding of technology. Knowledge, Skills, and Abilities Tactical thought processing. Ability to present to small groups. Moderate problem-solving skills. Basic customer service skills. Basic technical aptitude. Basic written and verbal communication skills. Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level. Work assignments are diversified, requiring interpretation, comprehension, and application of complex material, data, and instructions. Some physical effort is required; work may be sedentary but requires walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts, etc.). Moderate dexterity; regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.