b Family Description b Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases b Subfamily Description b Deployment DEP comprises the provision of an end to end process for the acquisition, construction, implementation integration, installation, commissioning, and customer acceptance

·        Specialized or broader knowledge of theory and principles within a professional discipline.

Typically, 2-3 years directly related experience and a graduate equivalent degree.

Technical Project Managers, Technical Managers, Project Managers, Customer Teams, GSDM, GDM, xBG Engineers, Market Governance lead, Line Manager

General:

• Role can exist in Market, Market Unit and Country level

• Works according to implementation plan.

•  Understands customer requirements.

• Supports troubleshooting activities.

• Performs tasks with a moderate level of guidance and within guidelines and policies (e.g., works with customers, architects, solutions, and integration teams to perform detailed design and integration of all parts of a product / solution).

• Supports transfer of concepts for professional direction of own organizational unit into actionable measures (e.g., performs installation of network elements into systems either on-site or from a remote location).

• Provides informal guidance and support to new team members regarding the procedures to follow and the specific tasks required to perform the job effectively.

·        Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction.

Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.