**Site Leader** **Position Profile** The Site Leader is accountable for the daily operations of a small site and serves as the primary point of contact for a small team. This role is responsible for escalating and reporting facility-related issues to assigned leadership, maintaining acceptable profit levels, and ensuring customer service expectations are met. The Site Leader performs contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. For locations without a designated Site Manager, the Site Leader serves as the primary on-site contact for customer issues and contract compliance. **Key Duties and Responsibilities** + Oversee daily operations of a mail room, copy center, or scanning facility, including operation of office equipment (e.g., PC, copiers, multifunction devices, imaging, and mail equipment). + May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and processing/delivery of mail. + Serve as the “go-to” person for a small team, assisting with job assignments, project scheduling, supervision of break times, and escalation of facility issues to leadership. + Act as the on-site point of contact for customer service and contract compliance in the absence of a Site Manager. + Train and develop assigned staff. + Maintain formal daily contact with the customer to ensure satisfaction. + Implement and manage Ricoh Service Excellence programs. + Analyze problems with minimal guidance and manage timely resolution. + Understand and track contractual Service Level Agreements; report compliance and recommend performance improvement measures. + Support leadership in recruiting, staffing, and performance management. + Maintain positive internal working relationships through professional communication with all department employees. + Provide training on workflow processes and equipment operations, as needed. + Supervise the cost-effective use of materials to achieve shift profitability. + Ensure quality and deadline standards are met through effective job scheduling. + Hold team members accountable for maintaining efficient workflows and high-quality output. + Coordinate with the sales department to resolve pricing and order-related issues. + Complete site reports and administrative paperwork accurately and on time. + Manage daily functions including work orders, contractor coordination, inspections, and facility-related reporting. + Interact with vendors, facility management, and building occupants as required. + May oversee office supply inventory and reordering. + May be responsible for conference room coordination and A/V equipment management. + Complete month-end management reports when a Site Manager is not present. + Assist AOM/ESM or NOM with training and development of site personnel. + Place requisitions for site products and supplies using Oracle's iProcurement system. + Perform other duties as assigned. **Qualifications (Education, Experience, and Certifications)** **Typically Requires:** + High school diploma or GED. + 2+ years of relevant work experience (B2B and/or technical). + Previous training experience is strongly preferred. + At least 2 years of customer-facing experience required. + Demonstrated proficiency in technology and related tools. **Knowledge, Skills, and Abilities** + Tactical facilitator with process improvement skills. + Ability to effectively present to small groups. + Moderate problem-solving abilities. + Intermediate customer service and communication skills. + Solid technical aptitude and adaptability. **Working Conditions, Mental and Physical Demands** + Primarily an office environment with standard lighting, ventilation, and moderate noise levels. + Work assignments are diverse and require comprehension and application of complex material and instructions. + Physical effort may be required, including standing, walking, bending, reaching, lifting or carrying items up to 50 lbs. (e.g., papers, books, small parts). + Moderate dexterity needed for operating tools and equipment, including calculators, keyboards, and hand tools. **Note:** The above statements are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.