Job Description SummaryThe Services Site Leader is responsible for developing and maintaining strong interpersonal relationship with customer representatives, ensuring customer satisfaction and loyalty while maintaining and meeting the daily service repair needs of all GEHC equipment in the assigned site.

Job Description

Key Responsibilities

Customer Satisfaction: Maintain daily communications with the Customer to ensure resolution and appropriate follow-up, leading to customer satisfaction and NPS increase. Maintain communication with all stakeholders involved (clinical, biomedical engineering, Head of Dept., hospital line management)Technical: Coordinate maintenance and repair needs on all the equipment of the assigned site. Escalate as required to remote or onsite modality experts. Support in planning and coordinating Preventive Maintenances and Functional Management Inspections completion.Productivity: Support the planning of third party services at the customer site (where applicable) in order to maximize productivity. Administration: Follow up and administrative responsibilities such as maintaining customer service logs, customer service reports and internal service records in a timely fashion. Support the completion of FMIs and PM inspections incl. adequate documentation for assigned site on time.Commercial: Support in sales opportunities such as contract renewals and assist with promoting future revenue growth programs. Indicate opportunities for non-contract service sales. Assist equipment sales team in identification of opportunities and promotion of GEHC offering. Participate in identifying customer solutions leading to site profitability and customer satisfaction.

Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report immediately customer quality or compliance concerns to the Quality Organization

Required Qualifications:

Degree in Biomedical EngineeringPrevious experience as Site Leader, on the field and in managing the CustomerExcellent analytical, negotiation and communication skillsAbility to plan and organize work effectivelyFluent in Italian and English

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No