The communities we serve are at the heart of our operations.

Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.

Join us on the journey.

Join Our Team as a Café Site Manager at a Big Brand HQ in North Sydney!

Are you ready to lead with passion and take your career to the next level? We have an incredible opportunity for a dynamic Café Site Manager to oversee operations at one of the most exciting and high-profile headquarters in North Sydney. As the face of our on-site team, you’ll dive into the fast-paced world of events management, while also leading the day-to-day operations—whether it’s the kitchen, facilities, or driving a vibrant, energetic team culture. 

This role is more than just operations, you’ll be the critical link between our client’s team and the wider Downer business, building exceptional relationships that will enhance the overall service experience. Your ability to connect with and understand the needs of the client is essential—you’ll work side by side with them to ensure every detail is met, all while embodying Downer’s values and commitment to excellence.

What you’ll do

The role has a broad remit, with key responsibilities outlined below:

Plan, coordinate, and support the team in delivering key client functions and events to a high standard. Work closely with the head chef to prepare and plan for functions as well as daily lunch menus, ensuring high-quality meals are delivered. Manage, coordinate, and motivate a dynamic, high-performing team. This includes managing staff rosters, ensuring effective team collaboration, and fostering a positive, engaging team culture. Serve as Downer’s main representative to the client, providing exceptional customer service, gathering and delivering client feedback to enhance service. Maintain high service standards across all site operations, including catering, events, and facilities management. Prepare monthly reports on site performance and costs, providing insights and transparency to both the client and Downer leadership.

What you’ll bring

Experience in event management, hospitality, or café/restaurant operations, with the ability to plan and execute functions at a high standard. Leadership and team management skills, with a track record of building and motivating dynamic, high-performing teams. Experience working with kitchen teams or chefs to coordinate daily menus and event catering, ensuring quality and efficiency. Excellent communication and interpersonal skills with a demonstrated ability to build strong client relationships. Organisational and multitasking skills, with experience managing day-to-day operations, including rostering and facilities management. Prepare and analyse monthly performance and cost reports. A commitment to maintaining high standards in service delivery, health and safety, and overall site performance.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients. 

Why work for us?

Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive.  With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future.  You’ll also find a range of benefits available such as:

Training and development to support your career.  Internal career opportunities across the Downer Group business.  Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts. An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.