ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. 

 The Site Quality Manager role implements Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Leadership, People, Culture & Linkage

Deploys UL Quality strategy and goals through site specific projects and targetsProvides Quality leadership to influence Site Q culture through activities to create passion forproducts and brands, visibility for quality, and coaching of site leadershipBuilds quality and consumer safety skills and knowledge through coaching and training of factory teamEnsures Quality team has level of required skills and knowledge as appropriate to support site quality programsBuilds Site Quality talent through recruiting, coaching and trainingParticipates as lead for Site Quality in Quality meetings and forums as neededParticipates as lead for Site Quality in virtual site network meetings and forumsCore member of site leadership team ensuring site objectives as a whole are met

Quality Systems Management

Ensures UL QMS is implemented locally to assure consumer safety and overall quality of the final product being manufacturedVerifies compliance of site operations to UL QMS and other applicable quality related requirements through program of internal auditsEnsures complete, accurate and on-time submission of annual Quality Verification program selfassessmentEnsures that Unilever and applicable external standards and requirements are accurately represented in local procedures and work instructionsReviews and analyzes site quality KPIs, loss trees, and data to understand quality performanceand identify areas for improvementEnsures that site details for Inter-Company Quality Agreements are provided to MCO receiving the product, as appropriate to product being sourcedEnsures site maintains satisfactory standings and approvals for Unilever and applicable customer required audits / certificationsEnsures site compliance with all local regulatory requirements related to consumer safety and product quality, and that ethnic and religious requirements are in place and maintained, e.g. Kosher, Halal, etc.Verifies traceability of materials, packaging and product aligned with UL and regulatory requirements and applicable consumer safety risksEnsures site utilizes SAP QM and specifications in alignment with applicable requirementsLeads for site in product incident management situations linking with MCO QualityImplements and verifies procedures to control non-conforming materials and products (e.g. identification, segregation, disposition, reprocessing)

HACCP, Hygiene, Cleaning

Develops, implements and updates site HACCP plan and pre-requisite programs and ensures mitigation of consumer safety risks through HACCP validation and on-going verificationImplements pre-requisite programs required to support site HACCP plan including validation and on-going verification requirements (e.g. pest controls, allergen management, hygienic controls, etc.Ensures implementation and on-going compliance to requirements of category / technology GMP that are applicable to the site

Testing & Measurement

Ensures quality of materials and packaging by implementing in-take control program (e.g. processes to receive, inspect, sample and approve for use, produce & maintain required documentation, re-control aged materials as needed, etc.)Ensures quality throughout the entire production cycle by implementing testing program aligned with UL requirements and specificationsEnsures all on-site Quality laboratories operate in accordance with good laboratory practices and all applicable UL requirements / testing methods and government / authority regulationsEnsures implementation and on-going verification of site-wide program for calibration and maintenance of inspection, measuring and testing equipmentImplements program for product fill control monitoring and on-going verification to ensure regulatory compliance and reliability of label weight declarationsImplements / maintains system to securely record and preserve required test results, auditfindings and other data and information in alignment with applicable Unilever and external requirement

UMS & Continuous Improvement

Leads Quality Pillar for site in UMS factoriesEnsures UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality lossesInitiates and supports structured Q improvement activities for product and package complaints and CRQS gapsEnsures and improves quality of bought-in materials and services by monitoring supplier performance and partnering with Procurement to address quality lossesEnsures alignment between process capability and specification limits for processing and filling operations by utilizing results of process capability studiesManages Quality budget and drives projects to reduce cost and waste to deliver net productivity targets

Innovation & Change:

Applies current tools and practices to manage quality related projectsEnsures quality resource support to innovation trials in siteEnsures site quality support as needed to early management for projects affecting the siteEnsures Site Q resources support VIP projects as neededEnsures site quality-related responsibilities are detailed in LMP as appropriate for innovations and other changes and executed as per planLeads for site in quality related category knowledge, understanding of requirements

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

University degree in technical discipline or general sciencesBiology, Chemistry, Engineering, Food Science or Microbiology degree5 years experience in Quality or Manufacturing – (preference for experience in Food)

Skills

Problem SolvingData Driven Decision MakingRisk ManagementStakeholder ManagementChange ManagementCollaborationInfluencingBusiness Acumen

Leadership

You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

Critical SOL (Standards of Leadership) BehaviorsPERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.