Participate in Network lifecycle management through network build and/or upgrade projects.  Using existing procedures and tooling, develop and safely complete network changes. Attend and chip into the related projects and sprint planning. Develop and improve runbooks and methods of procedures.  Assist in the onboarding of new team members.  Regularly participate in network solution design review and provide feedback. Participate in operational rotations in either primary or secondary positions.  Provide break-fix support for events.  Triage event tickets and remediate or call out as needed. Support root causes analysis as required. Leverage existing tooling and automation to complete critical tasks, such as device upgrades.  Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible.

Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role. Provide on-call support services as needed and aid others. Job duties are varied and complex, needing independent judgment. Ability to act in a project lead role, as needed. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors. Experience in using monitoring tools to assist with incident management to identify actionable incidents. Highly motivated and self-starter.

Bachelor’s degree is preferred with at least 4 years of network-related experience. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS.  Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches. Strong analytical skills and ability to collate and interpret data from various sources. Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly. Strong oral and written communication skills. Experience with Incident Response plans and strategies. Excellent time management and organization skills. Comfortable and able to deal with a wide range of issues in a fast-paced environment. Cisco and Juniper certifications are desired. Excellent organizational, verbal, and written communication skills.

Career Level - IC2