The ideal candidate will be a detail-oriented professional with a robust technical background, a proven track record in Site Reliability Engineering, and a passion for improving service reliability and performance. You should thrive in a fast-paced environment, be adept at collaborating with diverse teams, and have a proactive approach to problem-solving and continuous improvement.

My Oracle Support (MOS) is Oracle's Enterprise Support solution. The MOS Development (Dev) team is responsible for creating and maintaining the My Oracle Support application. This encompasses both the customer-facing and employee-facing portals, used by external customers and internal support engineers, respectively. Additionally, the MOS Dev team oversees the entire ecosystem that facilitates customer support and interactions.

We collaborate closely with Global Customer Support to understand their business needs and integrate these requirements into MOS releases.

Who are we looking for?

As a Site Reliability Engineer (SRE) for My Oracle Support, you will be pivotal in the development, implementation, and maintenance of our support solution. We seek an individual who excels in:

Development and Deployment: Collaborating with a skilled team of engineers to design, deploy, and enhance the My Oracle Support application. Technical Expertise: Demonstrating proficiency in Linux-based systems, with a strong ability to troubleshoot and resolve complex issues. Reliability and Performance: Ensuring the reliability, performance, and security of the My Oracle Support solution through proactive management and optimization. Collaborative Problem Solving: Working closely with other professionals to maintain high standards and address any technical challenges effectively. Shift Flexibility: Ability to work as part of a global 24x7x365 DevOps team, including non-standard shifts, holidays, and weekends on a rotational basis. Primary standard shift is US daytime. Communication: Excellence in verbal and written communication. Capable of effectively communicating with all levels of technical and management staff during critical events. Technical Expertise: Strong technical background with the ability to troubleshoot issues affecting large-scale service architectures and application stacks. Scripting/Programming: Proficiency in one or more scripting/programming languages such as Python, Bash, Java, Ruby, or Go. Agile Development: Experience as a developer in an agile environment, using tools such as Jira and Git. Linux Proficiency: Hands-on experience with Linux environments, including troubleshooting, prototyping, and testing changes via systemd and sysctl. Cloud Experience: Background in designing, implementing, and troubleshooting within cloud environments such as Oracle Cloud Infrastructure (OCI), AWS, Azure, or GCP. Cloud Native Technologies: Solid understanding of cloud-native technologies including Prometheus, Kubernetes, Helm, and container runtimes. Database Knowledge: Working knowledge of databases such as Oracle Database or MySQL, with the ability to read and design SQL queries. Configuration Management: Experience with configuration management and orchestration tools such as Puppet, Chef, or Ansible. Interpersonal Skills: Good interpersonal skills with the ability to present ideas clearly in both business-friendly and user-friendly language. Team-oriented. Self-Motivation: Highly self-motivated with a keen attention to detail. Analytical Skills: Proven analytical and problem-solving skills with a strong customer service orientation. Task Management: Ability to effectively prioritize and execute tasks in a high-pressure environment.

Your role will be essential in maintaining the high-quality support that My Oracle Support offers to both internal and external users.

Career Level - IC3