An enterprise eCommerce client is seeking a Site Reliability Engineer to join their team. This SRE role will focus on providing direct, level one and two support to internal engineering teams. It will require collaborating with multiple global teams to ensure each customer request is addressed in a way that is reliable, secure, and supportable.


Responsibilities:
Build, deploy and operate a combination of open source, custom written, and vendor provided software to support the Network platform infrastructure
Contribute to additional automation and testing for service deployments to improve deployment processes, working towards 100% automation
Engage directly with engineering customers on troubleshooting requests and guiding them on solutions
Identify opportunities for process improvement to reduce customer queue time
Perform monthly service deployments for cloud platform services
Perform on-call duties for general troubleshooting of core services
Provide Tier 1/2 support for all foundational platform services

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