About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With Freshbooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best — growing their businesses.

At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental wellbeing. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants.

Site Reliability Engineer

As a Site Reliability Engineer, you’ll collaborate closely with our platform team to build secure, scalable infrastructure that empowers our feature teams to deliver top-tier services to FreshBooks customers. This role will give you the opportunity to implement best practices in reliability, automation, and scalability, all while working in a supportive, innovative environment.

NOTE: This role can be worked remotely from Netherlands.

What You'll Do as a Site Reliability Engineer

Develop, deploy, and manage cloud-native infrastructure to support FreshBooks’ SaaS platform. Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance. Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability. Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability. Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability. Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks.

What You'll Bring to the Role

4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform Proven experience in root-cause analysis and incident resolution Experience with containers and orchestration tools, like Kubernetes and Docker Proficiency in Infrastructure as Code (IaC) tools like Terraform Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana Experience in building systems in a microservice environment Understanding the basic building blocks of resilient and scalable software

You'll Stand Out If You Have

Familiarity with modern software development practices, including TDD/BDD and hexagonal architecture Understanding of Linux fundamentals, including process scheduling, signals, namespaces, and authentication/authorization Familiarity with message brokers like RabbitMQ Experience with web applications developed in Python or Ruby Why FreshBooks?

At FreshBooks, every team member knows their voice is heard and their contributions matter, making a difference in the lives of millions of small business owners and accountants across the world. Grow your career, work on projects that excite you, and thrive in a supportive and collaborative environment. 

Perks & Benefits: