**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes. * System Architecture and Automation: Design, implement, and maintain scalable infrastructure and services. Automate infrastructure management, configuration, and deployment. * Incident Response: Act as a point of escalation for major incidents, resolving service disruptions swiftly. Perform post-incident reviews and implement permanent resolutions. * Monitoring and Performance Tuning: Create and maintain monitoring, logging, and alerting solutions to track system performance. Identify bottlenecks and optimize performance. * Service Level Objectives (SLOs) and SLAs: Define and manage service-level objectives (SLOs) and service-level agreements (SLAs). Ensure services meet or exceed these benchmarks. * Capacity Planning: Analyze service trends to predict future needs and ensure that the infrastructure is prepared to handle anticipated loads. * Collaboration with Engineering Teams: Work closely with software engineering teams to build reliable and scalable solutions, contributing to the design and implementation of new features. * Security and Compliance: Implement and manage security best practices. Ensure compliance with regulatory and corporate policies. Work location: Lowell, MA **Required technical and professional expertise** Experience: 8-12 years in Site Reliability Engineering, DevOps, or a related field. * Cloud Technologies: Hands-on experience with AWS and Azure. * Infrastructure as Code (IaC): Expertise in automation tools like Terraform (preferred), CloudFormation. * Containerization and Orchestration: Proficiency with Docker, Kubernetes, or OpenShift. * Programming and Scripting: Proficiency in languages like Python, Go, or Bash for automation and scripting tasks. * CI/CD Pipelines: Experience with Continuous Integration/Continuous Deployment tools such as GitLab CI, or Jenkins. **Preferred technical and professional experience** * Monitoring Tools: Strong knowledge of monitoring and alerting tools like Prometheus and Grafana. * Networking and Security: Strong understanding of networking concepts (DNS, TCP/IP, HTTP) and security best practices. * Database Management: Experience in managing both SQL and NoSQL databases. * Experience with large-scale distributed systems. * Exposure to microservices architecture. * Strong troubleshooting and analytical skills. * Certifications in cloud platforms (AWS Certified, Azure Certified, K8s certification etc.). * Experience working in Agile environments.