**Job Requisition ID #** 25WD86122 **Position** : Site Reliability Engineer **Work location** : Novi, MI **Responsibilities** : Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. Design, develop, automate and test Autodesk’s operating systems. Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system. Analyze user needs and systems requirements. Determine system performance standards. Develop or direct software systems testing or validation procedures, programming or documentation. Modify existing system to correct errors, adapt it to new hardware or upgrade interfaces and improve performance. Keep the customer-facing services available at top performance by maintain the constant health of the supporting systems. Incident management – act in key response roles during major incident, such as Sev0, Sev1. Participate in the technical review of the incident for problem management. Problem management – populate and participate in Root Cause Analyses (RCAs) and hand them off to the Global Solutions team. Ensure that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives. Discuss and resolve technical issues and escalations with other technical staff as required. Work with and lead other members of the team in staying on top of key industry innovation and technology and assist in team development growth. Identify work opportunities and prepare or assist with the preparation of technical proposals as required. Operate in a high pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities. Work to automate detection and resolution of recurring issues in the production environment. Some telecommuting is permitted. **Minimum Requirements** : Master’s degree in Computer Science or related field and three (3) years of experience in the job offered or in an software engineer-related occupation. Some telecommuting is permitted. **Special Requirements** : Position requires at least three (3) years of experience in each of the following skills: + Utilize knowledge of ServiceNow and Salesforce to respond to user tickets, problems and questions regarding functionality, operations, and general operating procedures for enterprise CRM, ecommerce, and Finance applications + Utilize knowledge of AWS and Salesforce to design, develop, deliver, and adopt technology including instructional technology pilots, services, and initiatives + Utilize knowledge of Splunk, catchpoint and Grafana to troubleshoot application issues and monitor, and test resolutions + Utilize knowledge of Adobe to maintain Marketo Engage platform, monitoring native sync between Salesforce and Marketo + Utilize knowledge of Python and AWS to automate repetitive tasks like server restarts of Unix servers & rebooting Linux instances (AWS) + Utilize knowledge of GITHUB, Jenkins to deploy new Code into Production environments from Child branches in GIT + Utilize knowledge of Confluence to create wiki documentations on multiple manual tasks and provide KT’s to other resources. Learn More     **About Autodesk**   Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.     We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.     When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!     **Benefits**   From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/       **Salary transparency**   Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $116,800 - $145,000/year. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.     **Equal Employment Opportunity **   At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.     **Diversity & Belonging**   We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging     **Are you an existing contractor or consultant with Autodesk? **   Please search for open jobs and apply internally (not on this external site).    Job code RV051 \#LI-DNI At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. **Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .**