At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this position important at Infobip?
 

We are looking for engineers who enjoy solving problems, have a passion for quality, and are data-driven and analytical. The role we are hiring is Site Reliability Engineer, whose primary focus is on driving reliability initiatives and promoting reliability practices across the organization. SRE understands the client use cases, usage, and impact, establishes and improves the incident management process, drives post-incident reviews where they focus on providing incident (meta)-data and analyzing trends as well as act as advisors on follow-up actions, especially promoting systematical approach and long-term solutions.
 

The team for which we are hiring has a diverse skill set as they come from different backgrounds, from engineering, product management, testing, account management, routing and customer support. They have acquired that skill set over very long careers which makes them a nightmare for problems and incidents. Currently, they operate as a form center of practice (excellence) and are helping Infobip resolve a diverse set of complex problems in the reliability spectrum.

 

SREs are:
 1. Owners of Incident management and its lifecycleWorking on process alignment with the rest of the companyWorking on streamlining and process automationDriving process adoption and monitoring adoptionCreating objective and actionable incident reporting (monthly, quarterly, yearly incident reports for management; on-demand product reliability reports)

2. Advisors/Experts on reliability topics (advocating platform reliability)Providing onboarding and education on reliability topics and on how to improve reliabilityDriving reliability community/mindsetPromoting a blameless incident cultureIdentifying risks and promoting a systematical approach to problems and long-term solutions
 3. Helping teams define, develop, monitor and maintain SLOs/SLIs for their products
 4. Providing a client-centric point of view on incidents and products
 5. Shortening incident response times (detect, engage, fix) by helping with troubleshooting and improvements
 7. Developing internal tooling to reduce toil and speed up incident response
 8. Providing objective quality insightsRaising awareness of areas of improvement based on historical dataProviding actionable insights based on quality trends and metricsProviding guidance for outliers that are outside of the expected baseline

 

What will the main responsibilities be?

Discovering problems, defining, and solving tasks under the guidance of more senior engineersOverviewing incidents in a production environment, helping others in complex incident response using incident response strategiesTroubleshooting platform-wide problems: understanding the big picture and guiding towards resolution of the reliability-related problemActively investing in learning about the development process, technologies, system architecture, platform and products, and client segmentation in Infobip contextActive participation in the incident review and learning from incidentsCommunicating about problems and solutions on the right level of abstraction depending on the audience (audience having different backgrounds are included in the incident management process)Sharing knowledge about problem-solving towards the team/requirement areaDeveloping and maintaining tools that are well-tested, secure, and documented

More about you:Highschool, Bachelors or Masters degree3 years in positions like Software Engineer, Core Operations Engineer, or similar positionsDeep technical knowledge of at least one of the following: software languages in backend or frontend development, network technologies, operating systems, virtualization platforms, domains or relation models, querying languages, tooling for monitoring, logging, and alerting, incident management, system/architectural designKnowledge of English language, development process, risk analysis, problem solvingFocus on customer, teamwork skills, curiosity and eagerness to learn, technical skills, execution efficiency, continuous improvement, great analytical and communication skills

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.