Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions

As a Site Reliability Engineer II at JPMorgan Chase within the Payments organization, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.

Job responsibilities

Participate in the day to day support operations of the Payments technology support team. Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis

 

Required qualifications, capabilities, and skills

Formal training or certification in information technology services and expanding applied experience Ability to code in at least one programming language Experience maintaining a cloud-based infrastructure Familiarity with site reliability concepts, principles, and practices Knowledge of observability tools and practices, including white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk Familiarity with containers or common server operating systems such as Linux and Windows Emerging knowledge of software, applications, and technical processes within specific technical disciplines (e.g., Cloud, artificial intelligence, Android) Emerging knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Emerging knowledge of common networking technologies Ability to work collaboratively in a large team and willingness to share ideas with peers and managers Understanding of prioritizing and adjusting work plans to adapt to changes in responsibilities and projects

 

Preferred qualifications, capabilities, and skills

General knowledge of financial services industry