There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise technology team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Troubleshoot major incidents, facilitate blameless post-mortems, and ensure non-recurrence of issues on the ServiceNow platform or other critical applications. Design, code, test, and deliver software to automate manual operational tasks, enhancing the availability and stability of ServiceNow and its critical integration services. Analyze database and system performance issues, providing solutions to improve service availability. Collaborate with software engineers and teams to design, develop, test, and implement solutions for availability, reliability, and scalability. Implement infrastructure, configuration, and network as code for applications and platforms. Understand service level indicators and utilize service level objectives to proactively resolve issues before they impact customers. Support the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

Formal training or certification on  Site Reliability concepts and 3+ years applied experience Extensive experience in supporting the ServiceNow Platform or other enterprise products and services, with strong debugging and troubleshooting skills for complex systems. Proficient in site reliability culture and principles, with hands-on experience implementing them within applications or platforms to enhance reliability and performance. Strong background in working with relational databases such as MySQL and Oracle, including expertise in database tuning for optimal performance. Skilled in diagnosing application performance degradation and implementing effective solutions to improve system efficiency. Proficient in scripting languages including JavaScript, Python, Perl, Unix Shell, and Windows Shell, with experience in writing or debugging Object-Oriented code, particularly in Java. Experienced in working with dynamic HTML components such as AJAX, JavaScript, AngularJS, CSS, XML, HTML, and XHTML to create interactive and responsive web applications. Proficient in web services technologies, including SOAP and REST, as well as data extraction technologies like JDBC and ODBC, for seamless data integration and communication. Knowledgeable in TCP/IP networking, IT Service Management (ITSM), IT Infrastructure Library (ITIL), and Configuration Management Database (CMDB), with experience in observability to monitor and improve system performance. Preferred qualifications, capabilities, and skills Ability to solve unique problems in areas such as compute services, including Containers & Serverless, and other AWS Services. Strong understanding of AWS Network Architecture and general networking. ServiceNow Certification; CSA or higher is desired.