**Introduction** Working in IBM Cloud gives you the platform to learn, develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success, the door is always open for those ready to advance their career. Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** As an Site reliability Engineer for the CIO Hybrid Cloud Z Platform & Strategy Team you will be responsible to support MIddleware (CICS, IMS, DB2) in z/OS mainframe environment. The candidate must have experience with current versions of the product in the market an d understand the tools and applications for infrastructure support. In addition to daily steady state support, the professional should have focus in innovation, like automation of repetitive tasks. The work will be performed in the Agile model, in a cooperative environment, interfacing with global teams. You will maintain, support and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM’s internal applications and systems. You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customer to resolve their pain points and, through co-creation, define solutions that allow improving the efficiency of their operations. Your primary responsibilities include: • Provide technical support using problem determination and problem source identification skills; • Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution; • Recommend and implement optimization and automation to existing technical support tools, procedures, and processes and implement new tools; • Provide training for and mentor others on the team **Required technical and professional expertise** • The professional should demonstrate deep knowledge of IMS in z/OS mainframe environment, be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities. • Good communication, teamwork, interest in learning new technologies. • Experience in working with global teams, with people from several locations. • Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset. • Fluent in English, both written and spoken. • Availability to 24x7 support, according to business needs. **Preferred technical and professional experience** * Experience in another technology (DB2, IMS, WAS or MQ) is a plus. * Zowe * Ansible for z/OS * DevOps Machine Learning. * Strong IMS system support background on installing IMS product, apply ptf and perform version upgrade * Strong IMS DBA experience on running usual utilities like image copy, reorg, recovery * Be used to work on business as usual requests and incident and change management * Be used to run and resolve health check reports to maintain security integrity