Site Reliability Engineering

Lead I - Software Engineering

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

This includes maintaining and improving the performance, reliability, and security of our tools and services. Their focus areas include lifecycle management, operational support, incident management, and system optimization, ensuring seamless IT delivery and infrastructure stability.

 

The opportunity:

·       Keep software and services up-to-date with monthly updates.

·       Identify, report, and mitigate security vulnerabilities.

·       Monitor system performance, uptime, and reliability.

·       Handle incident response and management using ServiceNow and PagerDuty.

·       Conduct blameless postmortems to analyze incidents and create actionable items for system improvements and prevention of future occurrences.

·       Provide user support through Slack, email, and ServiceNow requests.

·       Create and maintain detailed documentation.

·       Implement monitoring solutions, ing, and dashboards.

·       Conduct regular audits to ensure compliance with standards.

·       Optimize system performance through regular analysis and improvements.

·       Develop and implement disaster recovery plans to ensure business continuity.

·       Plan and manage system capacity to meet future demands.

·       Coordinate and execute change management processes.

·       Manage and support systems during maintenance windows.

·       Participate in on-call rotations to provide 24/7 support. A Day in the Life

·       Handle incidents reported in ServiceNow and PagerDuty as the primary contact.

·       Identify and resolve issues to maintain system stability and reliability.

·       Perform blameless postmortems to analyze incidents and implement preventive measures.

·       Monitor and manage the ServiceNow request queue.

·       Fulfill user support requests within the three-day SLA.

·       Provide assistance through various channels such as Slack, email, and ServiceNow.

·       Conduct regular lifecycle management activities, including applying patches and updating software versions.

·       Perform vulnerability assessments and implement necessary security measures.

·       Participate in performance tuning and system optimization tasks.

·       Engage in change management processes, coordinating and implementing infrastructure or tool changes.

·       Create and maintain documentation for systems, processes, and changes.

·       Ensure compliance with internal and external standards through regular audits.

·       Provide support during scheduled maintenance windows.

·       Participate in on-call rotations to ensure continuous support and quick resolution of issues.

 

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Skills:

o   CI/CD pipeline,

o   GitHub,

o   OpenShift,

o   Infrastructure as code

 

 

 

 

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

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