As a Site Reliability Engineer for the CIO Hybrid Cloud Z Platform & Strategy Team, you will maintain, support, and help to enhance multiple aspects of the Z environment including, z/OS Storage Management, z/OS Performance, Capacity, and Networking tools. You will maintain, support and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM’s internal applications and systems. You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customer to resolve their pain points and, through co-creation, define solutions that allow improving the efficiency of their operations. Your primary responsibilities include:
Provide technical support using problem determination and problem source
identification skills;Utilize technical and negotiation skills in collaboration with other supportoperations/organizations to prioritize and diagnose problems to resolution;Recommend and implement optimization and automation to existing technicalsupport tools, procedures, and processes and implement new tools;Provide training for and mentor others on the team