Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.\n\nPeople are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com\n\nAt DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.\n\nResponsibilities: \n\nProvide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors\n\nProvide 1st level troubleshooting to customers. \n\nRespond to customer calls in a professional and courteous manner \n\nResponsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers \n\nAttend Daily Operations Review Meeting\n\nAble to do initial diagnostic, categorization, set priority, dispatch job\n\nAble to support & coordinate with Support teams in incident/problem investigation and resolution.\n\nAble to identify incident trends in order to elevate incidents in accordance with standard operating procedures.\n\nEnsure timely case attention, resolution, escalation and closure, so that SLA is met.\n\nEnsure timely escalation of major and critical incidents.\n\nEnsure timely submission of daily and periodic statistics and reports.\n\nEnsure timely reporting of services outages or degradation and/ or batch failures\n\nContribute and Submit knowledge request if found lacking in the knowledgebase. \n\nLiaise with internal and external vendors to satisfy customer queries \n\nProactively assist customers to avoid or reduce problem occurrence. \n\nActively pursue Continuous Improvement initiatives to improve the overall performance of the service desk \n\n​\nRequirements: \n\nDiploma or Certification in Information Technologies related fields.\n\nMinimum of 1-2 years of post-education IT work experience required.\n\nWorking knowledge on Windows, Unix and Network.\n\nBasic Configuration and Administration of PC and Laptops will be a plus.\n\nProficient level of computer skills including O365. Data analysis skill using Excel and Power BI will be a plus. \n\nExperience with call tracking / ticket management system (ServiceNow or Jira), Autotask preferred\n\nExperience with Managed Services, IT Integration and/or Consulting experience a plus \n\nMust be able to work independently and/or in a team environment \n\nAbility to deliver valuable and professional IT services to external clients \n\nTime management and organizational skills to efficiently complete assigned tasks \n\nGood communication skills to ensure successful resolution to client issues \n\nAbility to interact professionally with a diverse group of colleagues and clients \n\nAbility to work on site at client locations with respect to client’s work environment & staff \n\nCapable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients \n\nProvide excellent communication with client while on site assuring superior client service\n\nOnly Singaporeans to apply due to requiring security clearance for the role\n\nWilling to work shifts – 12-hr shift including PH and Weekends.\n\nFully Vaccinated\n\n\nOur culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC\n\nAs an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;\n• Extensive resources to support your onboarding and continual development including DXC University\n• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition\n• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC\n• More time to do the things you love with flexible leave options, including purchased leave\n• Take time to give back with charitable and emergency services volunteer days\n• Well-being matters to us and our Employee Assistance Program is there to support you and your family\n\nHow to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \"Apply Now\" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.\n\nWe are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities