The Opportunity:

In this role, you will report to the Regional Director, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location:  Cambridge MA, Watertown, MA, & Branford, CT

Shift: Mon – Fri, days

Benefits:

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), and Company paid holidays,

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for: 

Undergraduate degree in business or science related field required.

3+ years’ experience in customer services, purchasing and/or account management required.

2+ years’ experience managing associates required. Must be able to motivate others and can administer policies consistently.

1+ years’ purchasing, and inventory experience required. Inside sales and cross-referencing skills are considered a plus.

Valid Driver’s License and reliable transportation required.

Excellent customer service skill including a can-do demeanor required.

Intermediate skills in MS Word, PowerPoint, and Excel. Knowledge required.  

Basic knowledge of MS Access and ERP Systems required. SAP experience is a plus.

Strong communication skills to interact with both customers and various departments within Avantor required.

Must be able to make sound business decisions, be proficient in trouble shooting, forward thinking, multi-task oriented, and adaptable.

Potential for long-term career growth with Avantor required. 

DOT & IATA certification required and available through Avantor if hired. Forklift, spill containment, Hazwoper, CPR, OSHA, GMP, and GLP trainings are considered a plus.

High regard for safety, quality and adherence to protocols, policies, and procedures.

Conform to all customer requirements for background checks, health and safety issues, and security clearances.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role you will:

Be responsible for the day-to-day management of the onsite Scope of Work (SOW) related to customer requirements.

Manage multiple sites; one in Brandford, CT, two to three in Cambridge, MA, and one in Watertown, MA.

Coordinating and assigning work, supervising personnel. and ensuring customer requirements are being met.

Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

Management of open order status reports, customer, metrics, metrics development and department reports, and Standard Operation Procedure (SOP)/SOW maintenance, QBR preparation, development and presentation.

Provide training and development as well as back-up to associates to perform required tasks.

Administrative duties such as associate performance appraisals, succession planning, timecard review, and vacation scheduling.

Acts as a liaison between customer, Avantor services and sales.

Ensures GxP Compliance and Good Documentation Practices.

Brings Value to the customer from personal development in the industry.

Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.