Summary:

The ground crew operates the SkyJump store and assists guests checking in to the attraction.  Sell merchandise, ride tickets, and communicate with the SkyJump Masters team on a regular basis.

 

Essential Functions and Responsibilities:

Give excellent guest service at all times and promote a fun, entertaining and exciting environment Educate guests on the jump experience and answer their questions Schedule and outfit the guests for their jumps Keep landing pad clear, monitor the guest queue, unharnesses guests and escorts them inside after they jump Operate SkyJump store, including inventory, merchandising and cash handling Ensure all safety checks are completed before and after the attraction closes Notify Jump Masters immediately of any defective merchandise, equipment or potential safety hazards Maintain familiarity with all life safety systems available and emergency evacuation procedures for the tower and its attractions Ensure SkyJump attraction areas are maintained in a clean and attractive manner Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage Offer information regarding property promotions, products, services, and events taking place Smile, make eye contact, and use the guest’s name while interacting Provide outstanding customer service in a timely manner to both guests and fellow employees Perform other duties as assigned