JOB SUMMARY:

The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. 

 KEY JOB FUNCTIONS:

Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally.Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and exceeds departmental wait time goals and service standards.Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.Upholds all regulatory requirements.Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure.Assists in loyalty program account creations, player information updates and general customer management system functions.

EDUCATION and/or EXPERIENCE:  

High School Degree or equivalent1+ years in customer service industry with a clear passion for service.

 QUALIFICATIONS:

Must be 21 and OverProficient in handling, counting and securing cash funds.Demonstrated ability to communicate effectively, both verbal and written.Computer literacy.Must be able to tolerate areas containing dust, loud noises and bright lights.Must be able to work varied shifts, weekends and holidays.

 COMPENSATION & BENEFITS:

$14.63 Per Hour + TipsBi-Weekly Pay DatesPaid Time Off, 401(k) - Holiday Pay