Shift Varies

SUMMARY:

The primary responsibility of the Slot Attendant is to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, and promotion of customer programs and events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.

• Consistently demonstrates a positive and upbeat attitude.

• Completes paper fills and jackpot payouts promptly, accurately.

• Completes verification paperwork for jackpot payouts.

• Works and communicates well within department as well as with co-workers in other departments. Communicates and participates in team meetings to bring forth ideas about improving processes, guest experiences, and customer interactions.

• Offers assistance to slot playing customers and explains features of slot machines.

• Responds immediately to all requests for service (e.g., RTA, slot dispatch, slot candle lights, radio, customers).

• Keeps slot areas clean, secure, and well maintained.

• Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section.

• Determines machine malfunction and identifies appropriate action (e.g., printer errors, bill validators, slot repairs, etc.) and/or partners with Slot Technicians when appropriate.

• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.

• Ensures slot machines are ready for play (e.g., basic machine maintenance).Properly maintains all issued tools and equipment including proper key control.

• Promotes and generates new membership into the Caesars Rewards program.

• Introduces Caesars Rewards to new players by providing guest with information regarding program services and benefits.

• Sign new players up for Caesars Reward Card Accounts.

• Knowledge of all amenities, events and promotions throughout the property.

• May perform the Electronic DigiDealer functions as needed

• Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromise the integrity of the slot machines or damage company assets.

• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.

• Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date.

• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

ADDITIONAL DUTIES/JOB DIMENSIONS:

Regular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required.

EDUCATION and/or EXPERIENCE:

This is an entry-level position requiring a High School diploma or GED, and some customer service experience preferred; or an equivalent combination of education and/ or work experience.

LANGUAGE SKILLS:

Strong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

ACCESS TO GAMING FLOOR

Access to general gaming floor and slot equipment storage areas.