We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Encourages and gets results from peers/players to have fun Proven ability to accommodate the Slot Attendant position Pro-actively encourage players to have fun and enhance players’ experience Responsible for recognizing and explaining simple Ci/CO/TOTi jams Proactively celebrate and encourage Publicity releases for appropriate jackpots Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels Actively looking for players who have questions and/or issues with games Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold and then 4) Non-Card utilization Actively try to encourage positive interactions with both players and co-workers - initiate interactions rather than waiting for lights Use every opportunity to promote events and promotionsEnsuring that the player receives all around great service Actively patrolling sections/floor looking for interaction opportunities within 20 minutes Rarely is seen congregating with co-workers Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships Promoting card utilization Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions Ability to personalize their service to the player without appearing to be scripted Represents the company in a fun, exciting and professional manner Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players Must have a proven track record of personally providing excellent customer service Process taxable up to $4,999, with a full comprehension of CMS and SDS BRING US YOUR BEST. High school diploma or equivalent Must be at least 21 years of age Must be proficient in Microsoft applications (Excel, Access, Word) Excellent written/verbal communication skills Excellent customer service skills Dedicated team player Able to handle multiple tasks, flexible and positive when adjusting to change Attention to detail and follow-through Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY $14.47 per hour + tips Connect With Us! Not ready to apply? Connect with us for general consideration.