Summary

Provides customer service to all Rolling Hills Casino guests.

 

Essential Duties and Responsibilities include the following:

Provides high quality of customer service in the execution of all tasks and responsibilities. Ensures all guests’ needs are met in a timely manner. Makes change for customers. Assists in resolving customer complaints/disputes. Authorizes and pays jackpots for specified levels. Performs tickets fills on slot machines. Investigates player complaints and machine malfunctions. Assists all customers as needed. Always uses proper skills i.e.; respect, patience, attentiveness, etc. when dealing with guests. Monitors and corrects minor machine malfunctions, including changing ticket paper. Answers all calls for repairs in assigned area, i.e. paper jams, bill acceptor jams, etc. Helps maintain cleanliness of gaming floor in the assigned area. Must learn, comprehend and comply with all Company policies and procedures, MICS, Gaming Regulations and Title 31 requirements. Working hours are determined by 24-hour schedule and subject to change. Other duties as assigned.

 

Requirements

Minimum 21 years of age

 

Supervisory Responsibilities

This job does not have supervisory responsibilities.

 

Education and/or Experience

High School Diploma or General Education Degree (GED). Cash handling and customer service experience required. Knowledge of slot machine functions is preferred. Must demonstrate excellent interpersonal, problem solving, and customer service skills. Must show the ability to work under a team management approach. Must be willing to work any shift and weekends. The ability to speak a second language is a plus.

 

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to guests.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission, TipS certification as trained by Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The usage of electronic devices i.e.; Radio, headset, Bluetooth and Apple device is imperative while performing the essential functions of this position.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places and risk of electrical shock. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties, responsibilities and requirements pertaining to this job are subject to change, as needed