JOB SUMMARY:

Ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.

GENERAL REQUIREMENTS

Able to obtain Louisiana Gaming License. Must be at least 21 years of age. Able to accurately and legibly fill out accounting forms for position. Must have knowledge or the ability to obtain knowledge of casino rules, procedures, and regulations pertaining to Slot Operations. Must demonstrate the ability to add, subtract, multiply, and divide. Must understand safety issues associated with electrical equipment. Must read, write, speak, and understand English. Must be willing to serve customers from a variety of backgrounds. Must be willing to work nights, weekends, and holidays and work overtime. Must meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Must have the ability to communicate effectively at all levels of the organization. Must be able to perform any and all other duties as assigned by the Supervisor or Department Head.

Essential Job Functions: 

Actively patrols assigned sections looking for opportunities to surprise and delight guests.  Completes hopper fills, paper fills and jackpot payouts promptly, accurately and with a high degree of personalized service while building relationships with guests.  Consistently demonstrates a positive and upbeat attitude.  Completes verification paperwork for jackpot payouts.  Partners with other departments to execute slot transactions. Offers assistance to slot playing customers and explains features of slot machines.  Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology.  Manages a large number and variety of slot machines played by customers according to policy and their level of play.  Responds immediately to all requests for service (e.g., slot dispatch, slot candle lights, radio, PBX, customers) while meeting or exceeding department service standards.  Exchanges coupons and currency for guests in compliance with procedures.  Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g., change service, incorrect change, securing drink service, etc.).  Keeps slot areas clean, secure, and well maintained. Keeps delays to a minimum by ensuring we have the right people in the right place at the right time.  Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section. Determines and corrects minor machine malfunction (e.g., coin jams, printer errors, bill validators, slot light repairs, etc.) and identifies appropriate action.  Performs basic machine maintenance to ensure machines are ready for play. Participates in slot machine upgrades and implementing new initiatives.  Performs money-handling transactions such as paying jackpots and making change.  May be required to reconcile slot wallets. Adheres to regulatory, departmental, and company policies in an ethical manner. Ensures required gaming licenses are valid and up-to-date.  Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromise the integrity of the slot machines or damage company assets.  Properly maintains all issued tools and equipment including proper key control. Promotes and generates new membership into the Caesars Rewards program.  Communicates specific information about casino events (e.g., slot tournaments, marketing promotions, and direct mail) and communicates general information about property events or services (e.g., restaurants, shows, conventions) and directs or personally escorts customers to appropriate sources for more information (e.g., information booths, phone numbers, supervisors, etc.).

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL& MENTAL:

Able to occasionally lift and carry up to 60 lbs. (e.g., hopper fill bags). Able to bend, reach, kneel, twist, and grip items in order to perform basic machine repairs, hopper fills, etc. Able to walk and remain standing for 8-10 hours with breaks. Able to adjust pace based on customer demands and business volume while consistently meeting or exceeding department service standards. Able to respond to visual and auditory cues. Must possess the manual dexterity and coordination to operate equipment. Must present a well-groomed appearance.

WORK ENVIRONMENT:

Must be able to get along with coworkers and work as a team. Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume) Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. Must be able to work in a fast pace environment.

CAESARS RESERVES THE RIGHT TO MAKE CHAGNES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.