CAESARS ENTERTAINMENT POSITION DESCRIPTION

 

    Position: Slot Host                                                                Grade: 

 

Department: Slots                                                                 Date: Jan 01, 2011

 

Summary of Job Description

The Slot Host has four primary functions: 

Develop customer relationships by providing outstanding service that exceeds our guests’ expectations. Provide guest support services that are essential to continuous slot play. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: dispatcher, high limit slot host, and the RSVIP reservation system. Must be able to pass bi-annual slot certification testing

 

Essential Job Functions

 

Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross property experience, Total Rewards, events and amenities.

 

Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah’s and slot department policies in an ethical manner. Examples include completing MTL’s, CTR’s and W2G’s. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts. Competently manages the role(s) of slot dispatch and/or high limit slot host.

 

Teamwork & Values Participates daily in high-energy, team building “Buzz” sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms – is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.

 

Essential Qualifications

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. 

 

Education:       High School Diploma or equivalent preferred.

 

Experience:

Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Ability to lift and carry 30 pounds Ability to move about casino floor quickly to provide fast, prompt guest service Basic data entry/computer skills to enter information to computerized forms Ability to monitor/respond to visual and audio cues Must be able to take direction

 

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive.  Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.