Position Summary

Under the direct supervision of the Assistant Slot Manager and is responsible for the day to day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. Develops and mentors team members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

    Promotes positive guest relations, greets guests and creates a friendly atmosphere    Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action    Applies fair and consistent supervision and disciplinary practices    Investigates and resolves guest complaints    Plans and administers work schedules and assignments    Issues appropriate disciplinary action according to TOGE and departmental policies    Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in    Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures    Aware of the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section    May assist in banning guests and liquor sweeps as needed    Ensures that team members work with security personnel and other casino staff as necessary    Ensures compliance with all National, State, Local and TOGO Regulations    Assists in the coordination of and preparation of special slot functions    Prepares shift reports    Attends mandatory meetings as scheduled    Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance     Takes all precautions to protect TOGE assets    Assigns daily duties and monitors expected results     Authorizes jackpots according to approved policies and completes required forms if necessary    Supervises and assists Slot Tech area as needed     Ensures compliance with guest service policies    Ensures all evaluations for assigned team members are completed on time    Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports    Performs other duties as assigned

Minimum Qualifications

Education And Experience

High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

    Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations     Must have skills in professional management techniques     Must have a working knowledge of software and casino management systems     Must be able to lead by example    Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests and team members    Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data    Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests    Must be able to delegate duties appropriately    Must be experienced in supervisory techniques including personnel management    Must be able to analyze reports and be able to clearly present information    Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues    Must be able to interact effectively with Tribal, State and National Regulatory Officials    Must be able to establish, administer and maintain staff training programs and records    Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times    Must be able to write and implement departmental procedures as necessary    Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals    Must be able to speak effectively before groups of guests or team members    Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages    Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form    Must have the ability to write reports and correspondences    Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets    Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)    Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public    Must be able to demonstrate outstanding guest service at all times 

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts

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