Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of SM, Order Management
You’re responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution.
Responsibilities
• Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations.
• Deliver on SLA’s and other dedications made to clients. Ensure right people management.
• Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes.
• Drive operational levers to ensure financial commitments are met.
Qualifications
Minimum qualifications
• Graduate (any stream)
• Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model.
• Consistent record of leading a team of 30 FTE in an outsourced environment
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
Preferred Qualifications
• Exposure to SAP desirable
• Passport ready – willing to travel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.