SME Account Manager

Apply now Job no: 554564
Work type: Full time
Site: Redditch
Categories: Retail Operations Support
Location: National
Salary: Up to £55,000pa plus aligned Company Benefits
Business Area: Halfords Support Centre

Job purpose:         To manage and develop a portfolio of SME accounts within a defined area, maintaining client relationships and generating incremental sales revenue, both from existing client base and from new sales / prospect opportunities for the achievement of our long term account goals in line with the company vision and values

         

Key responsibilities:

 

Maintain and develop existing account base - account management Produce Multi-Level account management strategy Promote and sell new products and services to existing clients Develop conquest account relationships Sell consultatively and make recommendations to prospects and clients of the various solutions the company offers to their business issues. Develop annual business plan in conjunction with Line Manager, which details activities to follow during the fiscal year, which will focus on meeting or exceeding sales targets. Manage the outstanding /overdue sales balances and contact customers to confirm payments and where required initiate processes to ensure outstanding debts are bought to a satisfactory conclusion. Manage and monitor to a satisfactory conclusion all customer service issues within agreed time scales Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory Actively participate in exchange of best practice with colleagues Adheres to all company policies, procedures and business ethics codes

                              

 

 

Relationships and Roles:

Internal / External Cooperation

Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction. Demonstrate ability to interact and cooperate with all company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Maintain professional internal and external relationships that meet company core values. Proactively establish and maintain effective working team relationships with all support departments Build and maintain relationships with all key personnel within customer accounts including their own customer base

Job Specifications:

2-5 years of experience in sales environment ideally within the motor industry Business Development competency History of new account development Understanding of the wider fleet business Account management experience Experience in all aspects of Customer Relationship Management Strong understanding of customer and market dynamics and requirements Willingness to travel Proven ability to achieve sales targets Be visionary in approach to customer and business development

Target sectors:                               

          SME, Owned Fleets, Regional Fleets, Public Sector, LCV Operators, Dealer Groups   

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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