POSITION SUMMARY

Within the Employer Health Organisation this position is responsible for: managing a portfolio of Small/Medium Enterprise (SME) clients and executing retention and growth targets.   Additionally, developing strong relationships with clients and brokers by delivering exceptional service through anticipating their needs, challenges and providing sound solutions. Works closely with internal stakeholders and matrix partners to ensure overall delivery or service for their clients and accountable for meeting client and broker expectations.     

Reports to:  Account Manager (IC) Manager

DUTIES AND RESPONSIBILITIES

Responsible for meeting retention and growth goals for your respective portfolio of clients.Responsible for overall day-to-day servicing of client needs, and resolving issues, solving problems and delivering on commitments made to clients and brokers.Develop and maintain sound relationships through a consultative based approach with clients and brokers identify gaps, opportunities and problem resolution.Communicating new initiatives, enhancements, changes to processes and regulatory landscapesProactively engage in upsell conversations to drive growth across your portfolio and contribute to ANP goals.Ownership and accountability of all enquiries/escalations from your clients and brokersEngage in face-to-face meetings with client and brokerMaintain renewals and upsell activity within SF.com

ROLE REQUIREMENTS/ATTRIBUTES FOR SUCCESS

Minimum of 2 years’ experience in Account Management or Sales preferredDemonstrates experience with influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partnersExperience in delivering client-focused solutions based on customer needsStrong presentation skillsSound problem solving skillsWorks well under pressureAbility to travelSound written and verbal communication skillsExperience of collation of data and statistical analysisStrong interpersonal skillsAbility to take ownership and demonstrate initiativeCapable of prioritising workloads to meet tight deadlinesHigh attention to detail

Competency Section

Action OrientedInstills TrustBeing ResilientDirects WorkCommunicates EffectivelyBalances StakeholdersCustomer Focus

So please send in your CV for immediate review.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.