Returning Candidate? Log back in! SME - Computer User Support Specialist Location US-HI-Honolulu ID 102751 Category Information Technology Position Type Full-Time Hourly Non Exempt Remote No Clearance Required Secret Overview

About Cayuse Technologies:

Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Cayuse brings significant past performance and excellent CPARS to its clients at an exceptionally competitive price. Cayuse's 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Primary Focus

The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Resolves technical problems in support of customer computer hardware, software, network, system/application access, and telecommunications systems. Provide support for USACE RITS activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Job Responsibilities

Install and test output devices, PC’s, and other peripherals, configure operating system, load shrink-wrap programs and other application software programsTroubleshoot output devices, PC’s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and softwareDiagnoses, identifies, isolates, and analyzes problems utilizing historical database recordsMaintains and updates records and tracking databasesAlerts management to recurring problems and patterns of problemsHandles problems that the first and second-tier support staff is unable to resolveMay interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problemSimulates or recreates user problems to resolve operating difficultiesRecommends systems modifications to reduce user problemsMaintains currency and highest level of technical skill in field of expertiseOn-site facilitation of PC Tech workloadEscalation of IT support issues/tickets as neededPoint of contact for VIP IT supportITC/OO notification of outages/policies/proceduresLiaison for Mettel/NOSC in support of site outagesFacilitation of circuit testing and turn up (TTU)Coordination of response for scheduled /unscheduled power outageOther duties as assigned Qualifications

Minimum Job Skills and Qualifications

Minimum Qualifications:

Associate’s degree from an accredited college in a related discipline, or equivalent experience/combined education8+ years of professional, applicable experienceCurrent DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employmentComprehensive knowledge of IT Technical SupportKnowledge of Lifecycle Replacement of EquipmentAbility to obtain and maintain Secret clearanceMust be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

 

Minimum Skills:

Experience using ServiceNow or a similar ticketing systemStrong analytical and follow through skillsStrong verbal and written communications skillsAbility to work well independently on defined tasksA strong customer focus and an ability to work well in teams or as an individualHigh proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications

 

Preferred Qualifications:

Prior USACE experienceExperience working in a DoD environmentExperience maintaining Xerox, Lexmark, HP, or Ricoh printer devicesExperience supporting Office 365Experience supporting Windows 11

 

Reports to: Team Lead

 

Working Conditions

Professional office environmentMust be physically and mentally able to perform duties for extended periods of timeAbility to use a computer and other office productivity tools with sufficient speed to meet the demands of this positionMust be able to establish a productive and professional workspaceMust be able to sit for long periods of time looking at computer screenMay be asked to work a flexible schedule which may include holidaysMay be asked to travel for business or professional development purposesMay be asked to work hours outside of normal business hours

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range USD $25.00 - USD $45.00 /Hr. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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