ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you enjoy dynamic and agile environments and providing creative solutions for the business, then this role is just for you!   

As a Subject Matter Expert (SME), you will play a crucial role in ensuring that the conditions agreed upon with each customer are correctly implemented in our systems. You will lead and monitor a team of 8 externalized individuals working with a third-party partner. This role involves significant interaction with the sales department and requires a strong analytical mindset to analyze incidents, propose improvements, and work closely with sales and customers. You will have end-to-end accountability for the process, including ensuring accurate billing as per agreements and analyzing registered incidents.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Ensure customer agreements are accurately reflected in the system.

Lead and monitor a team of 8 externalized individuals working with a third-party partner.

Collaborate extensively with the sales department to address and resolve issues.

Analyze incidents and develop proposals for improvement.

Ensure compliance with established processes and standards.

Drive transformation initiatives within the team.

Manage existing tools and implement new ones to enhance efficiency.

Ensure accurate billing according to agreements and analyze registered incidents.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Bachelor’s degree in finance, Business Administration, Engineering, or a related field.

Excellent command of English.

Experience working with hubs or third-party partners is a plus.

Skills

Proven accountability and reliability.

Ability to work collaboratively with cross-functional teams.

Strong analytical skills and attention to detail.

Leadership

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

ADDITIONAL INFORMATION

Hybrid Work

4 weeks of Flex Work per year: Opportunity to work remotely for the entire week without coming into the office.

Flexible hours: Work hours with a wide range of starting and ending times to accommodate your needs.

Restaurant Card and canteen service in our offices.

Parking: Possibility of parking at the offices at a reduced cost and with free electric chargers.

Online language courses.

Wellbeing Programs: Resources and activities to promote physical, mental, emotional, and purposeful wellbeing.

Online store with exclusive discounts on UL products and other recognized brands.

Hairdressing service: Hairdressing available within the office at special rates for employees and many more!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.