Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:                   Night Auditor

LOCATION:          Cliff Lodge, Snowbird Resort

STATUS:               Full-time, Year-round

SCHEDULE:         10pm to 8am, Thursday - Sunday

Shifts may vary depending on business levels including holidays, weekends, and weekdays

SUMMARY

As a Night Auditor at the Cliff Lodge at Snowbird, you will provide excellent customer service while performing all duties in regard to the operation of the front desk and night auditor procedures during graveyard hours. You will check guests in and out, give out general information about the resort, answer the telephone, and on occasion take reservations. You will also problem-solve when receiving guest complaints to find the best solution possible for the situation.

WHAT YOU’LL DO

Check guests in and out.Complete the Night Auditor procedures.Coordinate accounting and billing needs with Conference Services, Central Reservations, Group Sales, and Accounts Receivables.Receive guest complaints and resolve guest disputes.Answer telephones, receive guest requests and coordinate with the correct department to ensure that guests’ need are taken care of.Give directions and offer general knowledge of Snowbird.

WHAT YOU NEED TO GET THE JOB DONE

High School Diploma or equivalent required.0-6 months of job-specific work experience with demonstrated competence. Must be at least 18 years of age.General computer knowledge, typing skills, or other specialized training.Demonstrate basic competence in reading, writing, speaking, simple arithmetic, advanced communication skills, and interpersonal relationships.Must have the ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information. Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.This position requires knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guests/customers.Requires problem-solving and initiation of less clearly defined job activities.Makes relatively complex decisions regarding resolution of customer complaints.Decisions are made within broad procedural guidelines.Discretionary judgment must be used to interpret a billing problem and choose a solution satisfactory to all involved.Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

 WORK SCHEDULE

Four days a week from 10:00 PM to 8:00 AM.Thursday - Sunday schedule.Shifts may vary depending on business levels including holidays, weekends, and weekdays.

WORKING CONDITIONS

Must be prepared to stay overnight, if necessary, on occasional times of road closures.May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.Must be able to stand for long periods of time.General office environment with limited physical activity.Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.Requires walking on icy/snowy surfaces to get from transportation to work-space.Other/Additional: Frequently deals with difficult guests with difficult problems, with the help of management and supervisors, to find solutions satisfactory to all involved which can cause additional levels of stress.

WHY WORK HERE

Snowbird season pass and comp ticket benefitsDiscounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employeesAvailable medical, dental, vision and accident insurance – benefits are available based on position and are subject to change401k with company matchDiscounts with Powdr partnersFree transportation to work: UTA Bus, departmental ride-share vans, and employee shuttles.

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Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!