Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Snr. Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

Consultants in this role get to: Be the Point of Contact:  Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed.  Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.  Process correspondence. Define Sutherland Reputation:  Maintain the best customer experience possible achieving the collection goals.  Deliver an experience to every customer meeting service standards. Consistently Deliver:  Achieve all agreed KPI’s.  Work pro-actively to ensure potential issues are escalated appropriately. 

Qualifications

Our most successful candidates will have: -

English proficiency language skills (maintain an English conversation, be able to read and write in English)  - Negotiation Skills

Collection Skills

Able to work positively in a fast-paced, changing environment. -

Ability to multitask and have excellent organizational skills.

Building rapport, be able to show empathy

Effective Communication skills

Working knowledge of PC Environment

Comfort and familiarity with desk top tools - High School Diploma is required (Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus

Experience working in collections is a plus 

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.