Amazon’s global last-mile operation is always evolving. As a Senior Process Improvement Manager, you'll get involved in analysing the way we do things and working with colleagues across a number of teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.

Key job responsibilities
- Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations
- Establish frameworks to ensure that the balance between quality, speed, cost and other factors are optimised
- Influence colleagues and leadership to improve processes
- Regular reviews of process efficiencies, offering data-led solutions for changes that will see long-term improvements

A day in the life
As a Senior Process Improvement Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced.

Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.