Edgewater Federal Solutions is seeking a SOC Analyst I to support the IT program at a major national laboratory.
This is a (SOC) Systems Operation Center Analyst I position within the Enterprise Continuity & Operations Management Team supporting a world class Department of Energy laboratory. The organization’s overall mission is to ensure continuity and operational excellence across IT services. They achieve this by developing and maintain a comprehensive, end-to-end view of operational IT services, Utilzing IT Service Management (ITSM) tools and best-practice ITIL processes, they drive continuous improvements in IT Service Management.
The SOC provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.
Multiple shifts:
Day Shift: 6:30 a.m. – 3:00 p.m.Swing Shift: 2:30 p.m. – 11:00 p.m. (This position will be assigned to the swing shift)Mid Shift: 10:30 p.m. – 7:00 a.m. Responsibilities Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.Maintain effective and efficient adherence to the Event Management Process.Review system and application logs and verify completion of scheduled jobs, including system backups.Analyze network and server resource consumption and control user access.Answer incoming problem calls from customers and internal sites and resolve associated tickets.Write incident reports and document events.Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.Observe and control the status and performance of system components, servers, and network facilities.Complete hourly stewardship walkthroughs of data center.Provide after-hour support to the Corporate Computing Help Desk (CCHD).Perform other duties as assigned. Qualifications High School Diploma and 2 years of relevant experienceU.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance.Proficient with MS Word, Excel, Outlook, and PowerPoint.Experience with ServiceNow or a similar ticketing system.Strong verbal and written communication skills.Analytical skillsDesired Skill:
Networking ExperienceAbout Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
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