HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: The Social Media Analyst is responsible for the ongoing monitoring and analyzing of various social channels for customer and industry activity related to specific brand quality, in alignment with business, customer care and safety strategies and direction. Develop strategies to enhance and maximize insights provided by established social media listening tool(s). Leverage measurement tools and mine insights and provide regular progress reports. Continually find ways to improve on listening metrics through testing and new initiatives. Participate in cross-functional teams reporting for Voice of the Customer (customer sentiment, trending brand topics, top customer concerns). Provide ongoing feedback to vehicle brands, dealer network, quality and other groups. Requirements: **2+ days per week onsite. This is as needed.*** + Bachelor's degree + Experience in data analysis, reporting, and presentation + 1+ year(s) experience or equivalent exposure to a corporate environment + Demonstrated verbal and written communication skills + Ability to multi-task, with high attention to detail + Proven Microsoft Office skills including Excel, PowerPoint, and Word with experience creating data charts/graphs + Experience with social media platforms, including, but not limited to Facebook, Instagram, LinkedIn, X and YouTube + Aptitude to quick learning Preferred Qualifications + BA or BS, with specialization on Advertising, Communication or Marketing + Experience with presenting data metrics, insights or other relevant information to large groups including senior leadership + Proficiency with social media management and analytics tools including, but not limited to, Sprinklr, Emplifi + Capable of writing, editing and crafting content for the social media space Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier