**_Position: Social Media Content Moderator_** **_Location: 14002 E 21st St #600, Tulsa, OK 74134 (Onsite Position)_** **_Terms: Full-time_** **_Pay: $16/hr (Onsite premium of additional $1.50/hr)_** **Join Team Alorica** At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. **Job Summary** You’ll be the human element in the equation, serving an important purpose by removing content that violates community guidelines/policies and doesn’t belong on the platform, which keeps its users safe and comfortable. **_Key Job Responsibilities_** _Review Content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations_ + _Become and remain knowledgeable about online community standards_ + _Interpret and apply complex policies and guidelines to content_ + _Review the reported content with agreed turnaround times and standards of quality_ + _Escalate issues outside of the company policy_ **_Qualifications_** + _High school diploma or GED_ _ _ + _Strong computer navigational skills_ + _Familiarity with Microsoft Office applications (Word, Excel)_ + _Excellent oral and written communication skills_ + _Exceptional listening/comprehension skills_ + _Professional and courteous_ _ _ + _Ability to handle viewing graphic and potentially disturbing content_ + _Ability to react quickly and effectively with high attention to detail and fast learning ability_ + _High level engagement_ + _Possess a high level of professionalism_ + _Good understanding of social media pop culture_ + _Proven experience in overcoming unexpected difficulties and using logical problem-solving skills_ **_Work Environment_** + _Regular work performed in a climate-controlled, call-center environment_ + _Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs)_ **_Physical Demands_** + _Constant sedentary work_ **_Benefits_** + _Health, dental, and vision coverage/HSA_ + _Paid Time Off (PTO)_ _ _ + _401K retirement plan_ _ _ + _Leadership programs_ + _Paid training and tuition reimbursement_ + _Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies_ _ _ + _Employee assistance program_ + _Additional voluntary benefits_ + _On-site amenities such as: Coffee & Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!_ **_Next Steps_** 1. _Place an application_ 2. _Complete your online assessment_ 3. _Our team will review your application_ 4. _If selected to move forward, our team will follow up directly_ _  _ _DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification._ _ _