Job Title:

Social Media - Customer Advisor (Thai skills)

Job Description

The Customer Advisor will serve the Thai community market, ensuring clear and effective communication with customers while understanding and resolving their issues in a professional and approachable manner.

Responsibilities:

Handle customer interactions through chat, email, and outbound calls.Respond to and support customer inquiries related to product purchases, including issues such as refunds, shipping delays, and incorrect product shipments.Act as an intermediary between merchants and customers, communicating decisions and updates to both parties.Investigate and resolve customer complaints and concerns with a focus on delivering a positive experience.Provide feedback and insights to improve the customer service process and enhance platform efficiency.

Required Qualification: 

Thai national Native in Thai speaking, listening, writingBachelor degreeFresh graduates are welcomeWork onsite

Working shift & schedule:

Able to work in shift rotationsShifting timing: 11.00-20.00, 14.00-23.005 days per week

Benefits:

KPI performance & Attendance incentivesMedical Insurances

Location:

THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:

Thai (Required)

Time Type:

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