Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Your mission is to help Portuguese & English speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience, where you'll engage with customers to solve problems and build community on our various social platforms.

Provide world-class support and community for our Portuguese & English speaking customers online across all of our social media platforms (including X, Facebook, Instagram, LinkedIn, and YouTube) - and understand that making a customer happy is crucially important to our success.You should be creative, friendly, and solution-oriented with both customers and colleagues.Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team.Understand the impact and role that customer support can play in new media, such as social platforms.Understand the need to meet expectations, rise above them, and go that extra mile for customers.
Qualifications
You're fluent in Portuguese and proficient in English, both verbally and written. You'll be supporting Portuguese & English speaking customers, and the working language at Wise is English. You'll be responding to questions and comments on social media channels, so we'll be evaluating your communication skills throughout the process, starting with the application... put your best foot forward with flawless spelling and grammar in Portuguese & English! We understand if you do not have perfect English and we welcome accents.You're experienced. You're ideally someone who has previous experience providing high-volume customer support online (via social media, chat, community management, etc.) and/or working with public content (public relations, journalism, publication, communications) - to be clear, this is a customer support position, not a content creation role. We're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others. If that sounds like you, tell us why you're a great fit!You're flexible. You're willing to work 6 days a week, 6-hour days, 36 hours per week.You're a master behind the keyboard. You're an expert typer, at least 45 words per minute, and you quickly pick up how to navigate and use new software and online tools - Knowledge of tools like Khoros, Twilio, Ninjas, Slack or similar that support social customer support would be helpful.You're organized. You can multitask - you're also punctual, reliable, and methodical in your approach with a solution-oriented mindset - and you've got a sharp attention to detail which makes learning new systems and procedures a breeze.You're cool under pressure. You take charge in challenging situations, and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive. There may be times you have multiple tabs open and handling several channels at once.You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. Furthermore, you challenge ideas, not people. You see every challenge as a learning opportunity, and you're adaptable, learning new systems and processes quickly.You're a team-player. You're straight up and honest. You're able to own up to your mistakes, and you follow through when you say you will. Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you.
Additional Information
Please apply by submitting your resume and cover letter in English. Applications in Portuguese will not be considered. Your first 3 months at Wise will be 100% fully in person at the office. After passing probation, the role is hybrid.You must already be legally authorized to work in São Paulo, Brazil

Benefits: