Social Media Response Analyst
Interactive Brokers
This is a hybrid role (3 days in the office/2 days remote).
About Your Team:
Interactive Brokers Group seeks a Social Media Engagement Specialist to work in a fast-paced, dynamic, and demanding environment. The ideal candidate will review and respond to inquiries on all social media channels and focus on improving the firm's image and reputation on social media.
Responsibilities Monitor social media channels. Interact with users and respond to social media messages, inquiries and comments. Liaison with other groups within the firm to solve complex issues Gather feedback from clients to improve operations and functionality shortcomings. Review analytics and create reports on key metrics. Qualifications, Skills & Attributes Bachelor's degree in Finance, Economics or Marketing Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income Strong verbal and written communication skills Problem solver, attention to detail, fast learner, and team player Analytical, self-motivated and directed Proficient experience using Microsoft Office suite products Registrations: FINRA Series 7, 63 or ability to obtain licensesTo be successful in this position, you will have the following:
Self-motivated and able to handle tasks with minimal supervision. Superb analytical and problem-solving skills. Excellent collaboration and communication (Verbal and written) skills Outstanding organizational and time management skills Company Benefits & Perks Competitive salary, annual performance-based bonus and stock grant Retirement plan 401(k) with a competitive company match Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP) Paid time off and a generous parental leave policy Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack Corporate events, including team outings, dinners, volunteer activities and company sports teams Education reimbursement and learning opportunities Modern offices with multi-monitor setups
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