Amazon Web Services (AWS) in Seattle, a subsidiary of Amazon.com and a leader in cloud computing, is seeking a talented social media operations manager.

In this role you will be supporting the social operations and administration of social platforms and tools of the AWS Social Media team. You’ll work across the WW Marketing organization to implement and support social operating processes and procedures that raise the bar and build best-in-class social marketing motions. You will manage critical AWS social media tools and processes including internal training and support, employee use of social media, and publishing tools.

Ideal candidates must have an incredibly strong understanding of the social media landscape, experience administering brand accounts on social platforms, strong written and verbal communications skills, strong project management skills, the ability to influence others, and strong cross-functional leadership. This role requires an individual who can simultaneously dive deep into the day-to-day issues of our global social media properties and at the same time think big about the social media industry and the trends that are emerging.


Key job responsibilities
The Social Media Operations Manager will partner across all tools and operational processes than support the Global Social Media program including:

• The administration of the AWS Sprinklr environment and supporting 300+ active users.

• Own functional/operational social media support tickets, requests, escalations, etc. from AWS social media users.

• The administration of 75+ AWS brand social media accounts across existing (Facebook, Instagram, LinkedIn, TikTok, and Twitter/X) and emerging social platforms.

• Define and maintain organizational best practices and standard operating procedures.

• Develop operational processes and the delivery of associated documentation to all end users across the organization.

• Explore new and emerging social platforms for further expansion of the AWS footprint at scale.

• Develop and host training for employees on AWS social media processes and procedures.

• Partner with internal teams including AppSec and InfoSec to ensure operational rigor and security compliance across all social media marketing motions.

About the team
The AWS Social Media Team is part of the AWS WW Marketing organization. We are responsible for defining AWS social media brand marketing strategy, overseeing social brand style & voice, brand account administration & governance, all AWS social media policies, performance audits, social listening, and social media training. We also spearhead the planning and execution of strategic social campaigns by partnering with connecting with AWS teams across the organization. Our team is responsible for the administration and performance of the AWS social portfolio consisting of 90+ brand accounts across all social platforms.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
 
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