Social Work Supervisor- Bridges to Wellness (Open & Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4798403) Apply  Social Work Supervisor- Bridges to Wellness (Open & Promotional) Salary $9,568.00 - $11,960.00 Monthly Location County of San Mateo, CA Job Type Full-Time Job Number G093AT Department Public Health Policy and Planning Opening Date 01/17/2025 Closing Date 1/30/2025 11:59 PM Pacific Bargaining Unit 08 + Description + Benefits + Questions Description San Mateo County Health is seeking an experienced and well-qualified individual for the position of Social Work Supervisor - Bridges to Wellness to, under direction, plan, assign, review, and evaluate the work of a team of Care Management Specialists and provide direction to staff on casework concepts, best practices, methods and procedures, provision of services, departmental policies and procedures, and to perform related duties as assigned. There is currently one vacancy within the Public Health, Policy and Planning Division in the Bridges to Wellness Team. The position is stationed in South San Francisco but will occasionally travel/drive throughout the County to support, direct the work of Care Managers and attend meetings. The Bridges to Wellness program, within the Public Health Policy & Planning division of County Health, provides case/care management for vulnerable county residents. The program supports persons with complex needs including those managing chronic medical conditions, substance use disorder, mental health challenges and homelessness. The program provides evidence-based services and interventions and is grounded in the 10 Guiding Principles of Recovery developed by SAMHSA. The program is supported by two Social Work Supervisors who report to the manager of the program and each supervisor supports seven - eight field-based Care Management Specialists. The supervisors work closely together to provide consistent coaching and interpretation of program guidelines and regulations. Program Mission Statement To improve the quality of life for vulnerable populations by providing exceptional, person-centered and recovery-oriented services. Primary responsibilities will include, but are not limited to, the following: + Plan, direct, assign, review, and evaluate the work of Care Managers that engage and provide case management and care coordination for County clients with complex needs. + Support, train, and assist staff in developing and improving social work, care management, case management, and/or specific skills relating to serving clients with complex needs. + Review and utilize data to identify and drive appropriate interventions, determine program effectiveness, and monitor for compliance with relevant guidelines and regulations. + Plan, organize, and provide trainings to staff to discuss general policies, rules, regulations, or laws relating to social welfare and healthcare resource programs and training plans. + Ensure compliance with county/program training requirements. + Hold individual and team conferences with staff to provide case consultation, guidance, problem solving, and constructive feedback to ensure best practice delivery methods are provided to clients and that staff work expectations are met, while applying reflective supervision practices where feasible. + Make decisions on methodologies and procedures for solving specific problems in accordance with sound casework, best practices, guidelines, and departmental policy. + Monitor and conduct regular quality assurance reviews of required regulatory documentation, including, but not limited to, case summaries, progress notes, assessments, care plans, consent to treatment, and releases of information to ensure compliance, completion, and accuracy. + Ensure case authorization documentation is completed timely and accurately. + Work collaboratively with internal and external teams and divisions providing services to review, coordinate, and assign work as appropriate. + Attend meetings and collaborate program work with partner agencies. + Conduct employee performance evaluations in accordance with County and departmental policy. + Act as a resource to assigned staff regarding policy and procedures. + Consult with higher level management to review and address workflows and emerging issues, in addition to departmental policies, practices, and procedures. + Confer with and provide information to other public and private agencies interested in the programs and services of the department. + Conduct and prepare research studies. + Prepare reports and correspondence. + Hold patient and family care conferences to review discharge plan, if applicable. Ideal candidate will possess: + Experience performing a full range of professional social worker duties serving clients with complex needs including individuals with co-morbidities of behavioral health, physical health, and negative social determinants of health such as homelessness or risk of homelessness. + Experience providing case management and care coordination services or otherwise serving populations with complex needs including individuals with co-morbidities of behavioral health, physical health, and negative social determinants of health such as homelessness or risk of homelessness. + Lead experience in at least two (2) of the following: a) Handling complex cases independently with minimal supervisory support b) Acting independently and making judicious decisions c) Providing guidance and subject matter expertise to colleagues and staff d) Contributing to the development of program procedures and workflows + Providing lead direction to staff on projects or assist in training on existing procedures and workflows. + Experience with staff supervision including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff. + Knowledge of basic personnel and supervisory techniques. + Experience with process improvement in relation to complex clients. + Demonstrated ability to establish and maintain effective working relationships with partner and contract providers. + Experience providing services for diverse populations and communities. + Ability to use data to make decisions and guide interventions. + Demonstrated skill and understanding of privacy regulations including HIPAA regulations. + Excellent communication skills, both written and verbal. + Extensive experience working with the SMI population; and work within the California SMI system. + License as a Clinical Social Worker or Marriage and Family Therapist preferred, but not required. + Master's degree from an accredited college or university in Social Work is preferred, but not required. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of: + Principles, methods, and techniques of social work, care management, case management, and/or childcare supervision. + Principles and practices of employee supervision, including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff in departmental policies and work procedures. + Scope and nature of current problems, trends, and best practices in the field of social work, care management, case management, and/or child protection services. + Laws, rules, regulations, and procedures governing the operation of public health and/or public social service agencies and the variety of service programs. + Principles of individual and group behavior and their application to cases. + Community organizations and resources. + Functions of social service/welfare agencies. + Functions of medical and behavioral health agencies. Skill/Ability to: + Plan and implement a residential program, where applicable. + Teach the concepts and methods involved in the practice of social casework, care management, case management, and/or residential childcare. + Plan, organize, supervise, and evaluate the work of assigned staff. + Ensure case authorization and case documentation is completed timely and accurately. + Work effectively with staff from diverse backgrounds and with varied experiences. + Promote teamwork effectively. + Provide direction in the development and implementation of treatment/care plans for clients. + Effectively interpret departmental policies, rules, and regulations. + Prepare and present clear and concise oral and written reports. + Use tact, initiative, prudence, and independent judgement within general policy and legal guidelines. + Maintain effective, cooperative, and understanding work relationships with clients from a variety of racial and ethnic backgrounds, representatives of other units and agencies, and others contacted during the course of work. + Where applicable, work effectively with clients with complex needs, including individuals with co-morbidities of behavioral health, physical health, and negative social determinants such as homelessness or risk of homelessness. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is two (2) years of experience performing a full range of professional social worker duties, and at least six (6) months of lead experience; or a Master's degree from an accredited college or university in Social Work that included an internship, AND one (1) additional year of experience performing a full range of professional social worker duties. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: January 30, 2025 Application Screening: February 5, 2025 Combined Civil Service and Departmental Interviews: February 19 and 20, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Talent Acquisition Contact: Yvonne Alvidrez (011725) (Social Work Supervisor - G095) Please visit www.smcgov.org/media/100151/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 Describe your specific training, education, and work experience that prepares you for the position of Social Work Supervisor. Include: A) your title; B) duties; and C) the period of time in that job. Additionally, provide any certification or licensure relevant to the position. 03 Describe your experience working with underserved populations and clients with complex needs such as mental illness, substance use and/or homelessness. Include: A) your title; B) duties; C) the types of populations served; and D) the period of time in that job. 04 Describe your experience leading and/or supervising staff. Include: A) your title; B) the titles of staff you led and/or supervised; C) the number of staff led/supervised; and D) the period of time in that job. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email