Soft Services Contract Manager Job ID 205197 Posted 05-Feb-2025 Role type Full-time Areas of Interest Facilities Management Location(s) Chester - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Soft Services Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Contract Manager to join the team in Broughton. Role Summary: • Responsible for the contract management of the staff, operation and maintenance of all cleaning, waste, grounds, transport, helpdesk and stores performance. • Daily management of the soft services team including compliance with CBRE disciplinary processes and procedures. • To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices. • To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. • Ensure that all matters that may impact the smooth running of the services are immediately reported to both CBRE and the contracts Senior Management. • To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. • Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies). • To ensure that all staff within their control are conversant with the process and procedures for site. • To ensure quality and standards are maintained throughout the facilities. • Ensuring business policies and processes are effectively communicated and implemented within the contract. • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. • Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues. • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. • Demonstrate a willingness to attend on and off-site training. This may require nights away from home. Experience Required: • Experience in Soft Services industry. • BICS certified (Preferable). • Experience of soft services delivery within a critical environment with a high volume of staff. • Strong communication skills. Ability to lead, motivate and direct a team of operatives. • Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). • A good level of English and Mathematics required. • Strong organisational and communication skills with the ability to prioritise workloads. • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)