JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services & Events Coordinator

Work Dynamics - Integrated Facilities Management

Site Operations

Create a comfortable, welcoming, and hospitable experience employees and their guest

Boost experience at the workplace by carrying out tasks assigned by the Community Manager such as the ‘Welcome’ process, messaging newly joined members, searching for service issues and dealing with critical issues.

Develop community events calendar for the year and coordinate to meet optimal level of success.

Create “WOW” moments by throwing in surprise events to lift spirt and mood at the workplace

Anticipate client needs through observation to create memorable experiences.

Manage end-to-end communications & process throughout request / feedback from the team

Talking with other Community Coordinators to confer on issues, share good practice, and seek advice or knowledge about specific members.

Adhoc responsibilities assigned by Workplace Manager.

Customer Services

Foster a sense of community and create happiness at work for our team, our client and their guest.

Creating a welcoming environment for employees internal & external customers by providing authentic, caring and timely service.

Community Projects

Understanding Community Behaviour and Analysis at the workplace

Ideas & Knowledge Base Management

Blogging and Content which includes newsletters, Guerrilla marketing, new ways of communication (internal and community)

Community Creative Content and Projects

Community Management

Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.

Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.

Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community.

Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace.

Lead the planning and execution of community events to promote employee networking, wellness and our mission.

Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.

Experience

Excellent interpersonal and networking skills.

Strong verbal and written communication skills.

Great organization, multitasking and problem-solving skills.

Continuous improvement mindset, with the ability to think ‘big picture’.

Diploma from an accredited institute

Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.

Good command of verbal and written English

Experience with supporting change management initiatives.

Personal Skills

Demonstrable experience in an operations focused role, ideally in workplace.

Fluent in English, both verbal and written.

Capable of leading, coaching and being a great role model to a team

Good Grooming throughout the day to ensure professionalism

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.