Soft Services Manager Job ID 186923 Posted 22-Jan-2025 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) Mumbai - Maharashtra - India **DUTIES AND RESPONSIBILITIES** **•** Ensure and maintain the hygiene and cleanliness standards of the highest standards for Client. • Coordinate with the Facility Manager to ensure highest levels of client satisfaction • Ensure optimum utilization of consumables • Setting target dates for assignments and ensuring adherence • Ensure proper documentation procedures • Foresee cost saving measures and implement systems accordingly • Checks on Housekeeping activities and ensures maximum output • Ownership of the day-to-day administration, including reports generation of the stocks tracker. • Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client • Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM • Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client • Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks and track inventory. • Statutory compliance check of all vendor invoices. • Routinely inspect all services to ensure performance measures are being maintained • Set stretch targets for self to achieve maximum team performance • Responsible for all soft services and supervises complete facilities upkeep & cleanliness. • Responsible for Pest control services and pest control schedule management. • Co-ordination with the residents, RWA and client for soft services related issues. • Over all maintenance and upkeep of CBRE estate office. • Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements. • Check & ensure that Housekeeping cleaning schedules and checklists are followed and maintained on-site. • Check the deployment of the team and conduct regular trainings & briefings • Ensure the process and documents are followed and maintained as per IMS standards • Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements. • Ensure the process and documents are followed and implemented as per IMS standards • Ensure that the HK agency is conducting regular training for its staff and maintain those records. • Maintain all HK related checklists & Plan the Deep cleaning schedules Reporting: - • Reports to the FM, Client and the Ops Manager. • Contribute to the Weekly FM Meeting Minutes • Contribute to the Monthly Management Report to client and other reports as required Others: - • Participate in Emergency Evacuation procedures including crisis management and business continuity. • Manage all Health and Safety issues and actively participate in Health and Safety reviews. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)