We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.   

You will be responsible for the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives, ensuring Mitie's Health & Safety procedures are followed and encourage safe working practices. 

You will need to monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles, dealing with any issues efficiently and in a professional manner, and referring to your line manager where appropriate. 

Previous experience in a supervisory role is essential. We're looking for a candidate with good communication skills and an ability to adapt their approach to differing audiences. Solutions oriented, you'll be able to provide explanations and proposed solutions to any problems that arise. 

 The ideal candidate would have proficient IT skills including MS Word and MS Excel as well as being organised with the ability to multi-task, prioritise and manage competing demands. You will also have a strong understanding and respect for confidentiality.