The Software Analyst will provide support and enhancements to a variety of Software Applications utilized by the Revenue Management team. This position is responsible for supporting key applications, investigating and resolving issues along with implementing new functionality. The ideal candidate should have excellent analytical skills, initiative, and communication skills. Candidates must be flexible to work varying hours to support global markets, be willing to travel when necessary and be capable of adapting to an ever-changing environment.

 

Essential Duties and Responsibilities:

Supports production applications, write and execute comprehensive Test Scripts and Use Cases Analyzes issues in existing software Works with technical resources to resolve issues Provides first and second level support for a wide variety of Software Applications Assists with migrations as needed. Performs other duties as required, this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

QUALIFICATIONS AND EDUCATION

2 years experience with Customer Software support, troubleshooting and system testing Degree or equivalent experience in Computer Science

KNOWLEDGE AND SKILLS

Experience with software support Professionalism in dealings with all touch points within the business Software development life cycle IT Documentation skills to document IT Systems Testing development life cycle Attention to detail and dependability Aptitude for technical concepts Excellent communication skills – written and verbal Logical / good problem solving skills / good analytical skills Sense of urgency to meet deadlines Interpersonal skills – empathetic with customers and with peers Flexible approach and adaptable to change Strong desire to learn new systems, processes Good team player and communicator Experience in working in an International environment beneficial Flexible working hours and the ability to travel required

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.